![]() How to callįind out if the prison offers video calls. You can invite up to 3 other people (of any age) on the call if they are on the prisoner’s visitor list. You must be over 18 and on the prisoner’s list of friends and family. A prisoner is allowed 1 free video call a month. You can make secure video calls to people in some prisons using your mobile phone or tablet.Ĭalls can last up to 30 minutes. You can complain to the prison if you think your letters are being read when they should not be, or if your letters are not reaching the prisoner. Prisons cannot open letters from solicitors and courts except in special cases, for example if they suspect a letter is not really from a legal adviser. Most letters sent to and from prison are checked by prison staff. Normally there’s no limit on the number of letters you can send. Write the person’s prisoner number on the envelope. If you cancel a Ring Protect plan you have purchased during a trial, you will continue to enjoy the benefits of the Ring Protect trial (including video storage and retention) until your 30-day trial is over.You can contact a prisoner by writing to them. What happens if I purchase a Ring Protect plan during my 30-day trial and then cancel it during that same 30-day trial? ![]() If your card on file is not valid, you will receive email notifications from us alerting you that your card needs to be updated. As long as we have a valid credit card on file, you will be automatically renewed at the end of your subscription period. Will my plan be automatically renewed if it runs out? For example, if you used your monthly plan for 15 days, you’ll get a refund for the remaining number of days in that month. If you cancel a monthly Ring Protect plan, you’ll receive a prorated refund for any unused days. You'll be eligible for a refund or credit of the remainder of your annual subscription fee (minus any credits applied or partial refunds issued). If you cancel after a new month of your annual plan has already started, you’ll be charged for that month's subscription fee. For example, if you used your annual plan for six months, you’ll receive a refund for the remaining 6 months you didn’t use. If you cancel an annual plan, you’ll receive a prorated refund for any unused time. If you paid with SEPA and it has been more than 180 days since your payment, please contact Ring Customer Support.If you no longer have the debit or credit card that was on the Ring account, contact your financial institution for instructions on how to receive your refund.Please allow up to 10 business days for the refund to process. If you’re eligible for a refund, the refund amount will be returned to the payment method in your Ring account. Your Ring Protect plan has been cancelled. Select when to cancel your plan (now or at the end of your billing cycle). ![]() On the bottom of the page select Cancel Plan, then a reason for cancellation.To save any videos, you must download them before cancelling your Ring Protect plan. When you cancel a Ring Protect subscription, all of your recorded videos will be permanently deleted. There are no long-term commitments for your subscription. ![]() Cancel your Ring Protect subscription for any reason on. ![]()
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